Terms & Conditions

Terms & Conditions

By visiting, registering on or making a reservation through lufertour.com (the “Site”), you accept the Terms & Conditions below. The Site is operated by Tolerance Seyahat Turizm ve Organizasyon Anonim Şirketi (“Lufer Tour”).

1. Scope of Service

Lufer Tour delivers Bosphorus tours, dinner cruises and add-on services directly on a B2C basis through the boats it operates. All bookings are taken through the Site or our authorised channels.

2. Account & Accuracy of Information

• You are responsible for the accuracy of information provided when creating an account.
• Lufer Tour is not liable for communication failures, invoice errors or operational issues caused by incorrect/missing information.
• For account security, do not share your password with anyone.

3. Pricing & Payment

• All prices are quoted in Turkish Lira (TRY), VAT included.
• Add-ons (window seat, VIP table, photo package, etc.) are charged per person.
• Payment is processed via PCI-DSS certified Iyzico with 3D Secure. Lufer Tour does not store card data on its servers.
• Prices may change without notice but do not affect already confirmed bookings.

4. Cancellation & Refunds

Please refer to our Cancellation & Refund Policy. In summary: cancellations 24 hours or more before the tour → 100% refund; less than 24 hours or no-show → no refund.

5. Operational Change Right

• Due to weather, maritime safety or force majeure, tour time and/or pier may change; notification is provided at least 6 hours in advance by e-mail/SMS.
• Tours below minimum capacity may be cancelled with a 100% refund or an alternative date offered.

6. Customer Responsibilities

• Be at the pier/meeting point at least 30 minutes before boarding.
• Bring a valid ID.
• Comply with the Participation Rules and the captain's safety instructions.
• Do not be under the influence of alcohol/drugs; refrain from disruptive behaviour.

7. Intellectual Property

Site content (logo, photos, video, text, design, code) belongs to Tolerance Seyahat Turizm ve Organizasyon Anonim Şirketi. It may not be copied, reproduced or used commercially without written permission.

8. User Reviews

Users posting reviews accept that their content may be used anonymously by Lufer Tour for marketing purposes. Reviews containing insults, hate speech or personal-data breaches are removed without notice.

9. Links & Third-Party Content

The Site may contain links to third-party social-media accounts or partners. Lufer Tour is not liable for the content of those sites.

10. Dispute Resolution

Istanbul (Anatolian Side) Courts and Enforcement Offices have jurisdiction over disputes. Consumer disputes within statutory monetary limits may be addressed at the Consumer Arbitration Boards.

Last updated: 2026-04-28